Shipping Information:

*Shipping time can vary for each product based on the delivery location and the size & weight of the product. You can estimate Shipping time for individual products by referring to the UPS Map above. This is especially important if your purchase is time sensitive. By determining an estimated delivery date, you can then select the shipping method that will best ensure your package gets to the desired location in time. Due to the dimensions of some products, ground shipping may be the only shipping method available.

Shipping time is measured from when your order leaves the warehouse to when it arrives at your location.

Delivery time for your order is calculated from the time your order is placed until the time you receive it.

Warranties & Refund/Return Policy

· All prices quoted on our website are in US dollars and are valid only in the United States.

· 1 Stop Pot Rack Shop reserves the rights to change prices, terms, specifications and warranties for products on this internet site at any time without prior notice. 1 Stop Pot Rack Shop endeavors to post accurate information, but mistakes can sometimes be made, and any errors in product specifications, descriptions and pricing are subject to correction by 1 Stop Pot Rack Shop. We reserve sole discretion over the acceptance of orders, and may reject any order that is not consistent with the requirements of these terms & conditions or our merchandising policies.

· We offer a limited 30-Day** Money Back Guarantee and Return policy. If you are not satisfied with one of our products, you can return it for replacement or refund only after notifying us of the problem and receiving a Return Merchandise Authorization (RMA). Return Goods without a correct identifying RMA Number on the carton will not be accepted and will be returned to the sender. Hooks and Chain for Pot Racks are not returnable. Refunds or replacements for any un-opened, unused merchandise in original condition and in their original boxes or packages may be returned for exchange or refund within **30 days of the order date. The returned item must be in the original box with all paperwork. Upon receipt of the item at our location we will refund the product price only. Inbound and outbound shipping costs will not be refunded. Orders that received discounted or free shipping will be charged for initial shipping cost as well as returning shipping cost. Certain restocking fees may apply. Bear in mind that credit card companies vary in time that they post credits to your account. Please allow one or two billing cycles for the refund to be posted to your statement.

· If the item has been used or tested in any way, it can be returned only if it is in re-saleable condition and it is returned within 30 days from date of purchase. It must be in its original box and all manuals, warranties, accessories and packing materials must be included. Any items that have been opened or used will incur a restocking charge of 25% of the items price. The customer will also incur the expense of all shipping charges, even if the order was sent with free or discounted shipping. Inbound and outbound shipping costs will not be refunded. Orders that received discounted or free shipping will be charged for initial shipping cost as well as returning shipping cost.

· Your shipment should be carefully examined upon receipt. If the carton arrives visibly damaged, please refuse the shipment and indicate to the driver that you are "refusing due to damage". Please notify us so that we may provide a substitute shipment upon return receipt.

· If concealed shipping damage exists that could not be detected until the shipping box was opened, we must be notified within 48 hours of delivery. Claims must be filed within 7 days for merchandise damaged in transit. If you allow this time to elapse, a claim cannot be filed and a return cannot be accepted.

· Accessories such as extra pot rack hooks, chain, wine opener stands are not returnable. You should take care when deciding on quantities as the return costs and shipping may exceed the cost of the item.

Rogar Products - Warranty Information

· Rogar products are Warranted by the Manufacturer for a period of One (1) year from the original Date of Purchase against defects in material and workmanship. Any product that develops such defects during the Warranty period will be repaired or replaced, at Rogar's option, provided that it is returned, postage prepaid to Rogar International Corporation, 12732 Oak Lake Court, Midlothian, VA 23112 along with Ten Dollars ($10.00) to cover the cost of return postage and handling. Proof of Purchase date is required, or a Product Registration Card must be on file. The Warranty is VOID if the product has been tampered with, abused or misused. Please see the yellow Warranty Card/Product Registration that was packed with the product for additional details, address and telephone numbers.